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Whitestone

Mobile Cooking - Wherever You Are in Australia

Cookie Policy

Last updated: April 9, 2024

This Cookie Policy explains how Whitestone ("we", "us", or "our") uses cookies and similar tracking technologies when you visit or interact with our website and services. By continuing to use our website, you acknowledge the use of cookies as described in this policy.

1. What Are Cookies

Cookies are small text files that are placed on your device - such as a computer, smartphone, or tablet - when you visit a website. They are widely used to make websites function properly, improve efficiency, and provide information to site owners.

Cookies can be either session-based, meaning they are deleted when you close your browser, or persistent, meaning they remain on your device for a set period or until you delete them manually.

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off. They are typically set in response to actions you take, such as setting privacy preferences, logging in, or completing forms. Without these cookies, services you have requested cannot be provided.

2.2 Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are most and least popular and see how visitors navigate the site. All information collected by these cookies is aggregated and therefore anonymous.

2.3 Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you disable these cookies, some or all of these services may not function properly.

2.4 Targeting and Advertising Cookies

These cookies may be set through our website by our advertising partners. They may be used by those partners to build a profile of your interests and show you relevant advertisements on other websites. They do not directly store personal information but are based on uniquely identifying your browser and device.

2.5 Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies and they are subject to the respective third party's own privacy and cookie policies. Common examples include embedded content, payment processors, and analytics providers.

3. Cookie Details

Cookie Name Type Purpose Duration
session_id Strictly Necessary Maintains your session state across pages Session
csrf_token Strictly Necessary Protects against cross-site request forgery Session
consent_pref Strictly Necessary Stores your cookie consent preferences 12 months
_analytics Performance Tracks anonymous usage statistics and page performance 24 months
_utm Performance Records traffic source and campaign attribution 6 months
lang_pref Functional Remembers your language or region preference 12 months
ui_settings Functional Stores interface customisation choices 6 months
_ad_id Targeting Used for personalised advertising across partner networks 13 months

This table is illustrative and may not reflect every cookie in use at any given time. Cookie details are subject to change as we update our services.

4. How We Use Cookie Data

Information collected through cookies may be used for the following purposes:

5. Your Choices and Controls

5.1 Cookie Consent

When you first visit our website, you will be presented with a cookie notice that allows you to accept or decline non-essential cookies. You may change your preferences at any time by accessing the cookie settings available on our website.

5.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies, accept only certain types, or notify you when a cookie is being set. Please note that restricting cookies may affect the functionality of our website and services.

Guidance on managing cookies in common browsers:

5.3 Opt-Out Tools

For analytics and advertising cookies, you may be able to opt out directly through the third-party provider's own tools or opt-out pages. We recommend reviewing the privacy policies of any third-party services linked to or embedded in our website.

6. Do Not Track Signals

Some browsers include a "Do Not Track" feature that signals to websites that you do not wish to be tracked. Our website does not currently respond to Do Not Track signals in a standardised way, as no universally accepted standard for handling such signals has been established. We will revisit this position as standards develop.

7. Cookies and Personal Data

Some cookies may collect or be associated with personal data, such as an identifier linked to your account or device. Where this occurs, the collection and processing of that data is governed by our Privacy Policy, which describes your rights and our obligations in relation to personal information. Please read our Privacy Policy alongside this Cookie Policy for a full understanding of how your data is handled.

8. Retention of Cookie Data

Cookie data is retained for the duration specified in the cookie itself, as outlined in the table above. After expiry, the cookie is automatically deleted from your device. We periodically review our cookie durations to ensure they are no longer than necessary for the stated purpose.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our operational practices. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we use cookies.

Continued use of our website following the posting of changes constitutes your acknowledgement of those changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us: